Raising a concern about an Incident with your child
If you have a concern about an incident that has taken place with your child in school please speak to your child's class teacher in the first instance. They are best place to support you, and your child, in resolving the issue.
Should you wish to escalate this further please follow the process below in raising your concern with a more senior member of staff.
1. Request to speak to your child's Year Group Leader.
Reception - Mrs Flynn
Year 1 - Miss Carolan
Year 2 - Mrs Hodgson
Year 3 - Miss Tariq
Year 4 - Mr Hankinson
Year 5 - Mr Islam
Year 6 - Mr Howell
2. If you wish further support then please contact the office to arrange a phone call or meeting with the Assistant Headteacher for your child's phase.
Mr Haydon - EYFS & Year 1
Mrs O'Donnell - Year 2 & Year 3
Mrs Shahnawaz - Year 4, Year 5 & Year 6
3. If you remain unhappy with the outcome after following the process above then contact the school office to request a meeting with Miss Williams or Mrs Holder.
Formal Complaints
If you wish to make a formal complaint, you can contact the school directly by 'phone, email or in writing.
Your concern or complaint will be raised with a senior member of staff and someone will be in contact to discuss the matter.
We aim to respond to requests within 5 working days. We will respond to you either via email, a telephone call or with an invitation to a face to face meeting.
For further information, our complaints procedure and policy documents are published on the Create Partnership Trust website.
If you have any further questions please contact the school on 0121 464 3360.
Concerns relating to SEND pupils
Arrangements for handling complaints from parents of children with special educational needs (SEN) about the support the school provides
In the first instance, please contact the SENCO to outline your complaint. If you feel that your complaint has not been resolved satisfactorily please follow the guidance in the Create Partnership Trust Complaints Policy.
Parents can be signposted to SENDIASS (parent support agency) for support.
The SEN Code of Practice outlines additional measures the Local Authority must set up for preventing and resolving disagreements. Parents/carers will be given the necessary information upon request.